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Frequently Asked Questions
Getting more information about our platform that will help you get all benefits from us. These all questions are asked for the first time
Can I use WhatsApp API without showing my personal number to customers?
✔ Yes, you’ll use an official business number, verified through Meta. Your personal number stays private.
Will my number get blocked if I send bulk messages via WhatsApp API?
✔ Not if you follow WhatsApp policies (opt-in users, relevant content). Cloud API is compliant & safer than third-party tools.
Can I automate replies based on keywords (e.g., user sends 'Price List')?
✔ Yes, using webhooks, your system can detect keywords & send auto-replies instantly.
Can I send images, PDFs, and buttons via WhatsApp API?
✔ Yes, WhatsApp API supports rich media (images, videos, PDFs) and interactive buttons (CTA, quick replies).
Can I receive payment links or do COD confirmation via WhatsApp API?
✔ Yes, you can automate payment workflows & confirmations using API templates.
Can I integrate WhatsApp API with my CRM, website, or chatbot?
✔ Definitely. It supports integration with CRM tools, websites, and AI chatbots via APIs & webhooks.
What happens if I exceed my daily limit of conversations?
✔ WhatsApp uses a quality rating & tier system. Good practices increase your limit, bad practices decrease it.
